If you’re not fully satisfied with your order, we’ll make it right! You can return or exchange your glasses or unopened box of contacts within 30 days of delivery. It’s easy and only takes a few minutes to get started. See our full policy.
Please note that features and options will vary based on your vision program.
How to submit a return or exchange request
1. In your XP Health account, go to your Orders page and select ‘RETURN OR EXCHANGE’ on the corresponding order.
2. Confirm your request by selecting ‘YES.’
3. Your order status will change to ‘HELP REQUESTED.’
4. Our Member Experience team will email you, asking for details about your return or exchange.
5. We'll then email you a prepaid shipping label so you can return your order.
6. Drop off your return at a local USPS Post Office.
7. Once we receive your glasses, we'll begin working on your refund or exchange accordingly.
Navigate to your orders, then select ‘RETURN OR EXCHANGE’ to start the return or exchange process.
Refund only: You’ll see your refund reflected in your account in 7-10 business days after we receive the returned product. Any eyewear credits used will be replenished to your XP Health account.
Exchange: We’ll happily place a new order for you once you confirm the details. We’ll begin processing the new order as soon as the original item is returned to us. You can view the updated order on your Orders page once it’s underway. If there’s a price difference between items, we’ll handle the adjustment at that time. Any additional charges for the exchange will be processed when the new order is placed. Any refunds will be issued once we receive the returned item.
If you have any questions or need additional help, contact our Member Experience team anytime. We’re happy to help!