If you’re not fully satisfied with your order, we’ll make it right! Within 30 days of delivery, return or exchange your glasses or unopened box of contacts. It’s easy and only takes a few minutes to get started. See the full policy.
Here's how to submit a return or exchange request:
1. Go to your ORDERS page and click "REQUEST RETURN" on the corresponding order.
2. Confirm your request by clicking "YES."
3. Your order status will change to "HELP REQUESTED."
4. Our Member Experience team will email you, asking for details about your return or exchange.
5. We'll then send you a prepaid shipping label via email.
6. Using the shipping label to drop off your glasses your local USPS.
7. Once we receive your glasses, we will begin working on your refund or exchange accordingly.
Refund only: The refund amount will be posted to your card in 7 - 10 business days once we receive the returned product. Any credits used will be posted back to your XP Health account.
Exchange: We will place the new order for you once you’ve confirmed the details with us. We will not process the new order until the original product has been returned to us. You’ll be able to see the order in your ORDERS page once processed, and if there is a price difference, we’ll refund or charge the difference at that time.
If you have any questions, please reach out to our Member Experience team anytime.