If you’re not fully satisfied with your order, we’ll make it right! Within 30 days of delivery, return or exchange your glasses or unopened box of contacts. It’s easy and only takes a few minutes to get started. See the full policy.
1. Submit your return request here or click 'REQUEST RETURN' in your ORDERS page.
2. If you submit the return through the ORDERS page, then confirm the request.
3. You will receive a return label within 1 business day to return your product via USPS.
Refund only: The refund amount will post to your card in 7 - 10 business days from receiving the return label. Any credits used will post back to your XP Health account.
Exchange: We will place the new order for you once you’ve confirmed with us. You’ll be able to see the order in your ORDERS page once processed, and if there is a price difference, we’ll refund or charge the difference at that time.
If you have any questions, please reach out to our Member Experience team at any time.