If you’re not fully satisfied with your order, we’ll make it right! Within 30 days of delivery, return or exchange your glasses or unopened box of contacts. It’s easy and only takes a few minutes to get started. See the full policy.
2. If you submit the return through the ORDERS page, then confirm the request.
3. You will receive a return label within 1 business day to return your product via USPS.
Refund only: The refund amount will post to your card in 7 - 10 business days from receiving the return label. Any credits used will post back to your XP Health account.
Exchange: We will place the new order for you once you’ve confirmed with us. You’ll be able to see the order in your ORDERS page once processed, and if there is a price difference, we’ll refund or charge the difference at that time.
If you have any questions, please reach out to our Member Experience team at any time.