Using your vision benefits should be hassle-free — including returns and exchanges. You can return or exchange any product, except for opened boxes of contacts or broken glasses, within 30 days of delivery for any reason.
Contacts
Does not include opened boxes of contacts.
Lenses
Does not include cracked or broken lenses. Please see our warranty information for broken lenses.
Glasses
Does not include broken frames. Please see our warranty information for broken frames.
Payment
Returns will receive a full refund, including any XP Health credits used.
Exchanges will be charged or refunded for any difference that may occur if it’s a different product than the original.