Using your vision benefits should be hassle-free — including returns and exchanges. You can return or exchange any product, except for opened boxes of contacts or broken glasses, within 30 days of delivery for any reason.
Contacts
Does not include opened boxes of contacts.
Lenses
Does not include cracked or broken lenses. Please see our warranty information for broken lenses.
Glasses
Does not include broken frames. Please see our warranty policy regarding broken frames.
Examples of Returns or Exchanges:
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Payment
Returns will receive a full refund, including any XP Health credits used.
Exchange pricing is variable and may be subject to an up-charge or partial refund for any price difference in the exchange product selected.
Important Note:
- Returns: To ensure a smooth return process, please initiate and complete your return before your current benefit period ends. Returns are considered complete only when our lab team receives the returned item from USPS. If your benefit period changes before you start the return process and ship back your purchase, credits from the previous year will not be restored. Restored credits will expire at the end of the benefit period in which they were originally issued and do not roll over to the next period.
- Exchanges: You can exchange items within 30 days of receiving your order, even if it spans two benefit periods. The exchange will not affect your new benefit period credit.