You have more important things to worry about, so we've made the warranty claim process as simple and straightforward as possible. Your lenses and frame come with a one year warranty. This policy does not apply to contacts. See full warranty policy.
1. Submit your warranty request here. Be sure to include detailed pictures that clearly show the issue.
2. We’ll email you a prepaid shipping label. You should receive it within 1 business day.
3. Using the shipping label, drop off your glasses at your local USPS.
4. Once we receive your glasses, it usually takes 7-15 business days to complete your warranty work.
For stronger prescriptions or progressive lenses, please allow for a 3-4 week turnaround.