We understand you have more important things to worry about, so we've made the warranty claim process as simple and straightforward as possible. Your lenses and frames come with a one-year warranty, but this policy does not apply to contacts. Please review our full warranty policy for more details.
Here's how to submit a warranty claim:
1. Go to your ORDERS page and click "REPORT AN ISSUE" on the corresponding order.
2. Confirm your request by clicking "YES."
3. Your order status will change to "HELP REQUESTED."
4. Our Member Experience team will email you, asking for detailed pictures of the issue.
5. We’ll then send you a prepaid shipping label via email.
6. Use the shipping label to drop off your glasses at your local USPS.
7. Once we receive your glasses, it typically takes 7-15 business days to complete your warranty work.
For stronger prescriptions or progressive lenses, please allow for a 3-4 weeks for processing.
If you have any questions, please reach out to our Member Experience team anytime.