It's all about the experience here at XP Health, and we want to ensure you have a great one, even when things don't work perfectly. We have a dedicated Member Experience Team ready to help you with any questions you have or for those times when things don’t go quite as expected.
Availability
Monday through Friday 6 am to 7 pm PT (Pacific Time).
* Please see below for a list of our 2025 Holiday Closures, so you'll know when our office and team will be unavailable.
Chat
You can reach us through a live chat during available hours. If we're offline, we’ll respond to you the next business day.
To reach us from our website, click the message icon in the lower right-hand corner to get started. If you’re on our mobile app, tap the concierge icon.
To reach us from our website, select the message icon from the bottom right corner of any page.
Tap the concierge icon to reach us from our mobile app.
To contact us by email, submit a request form or email us directly at concierge@xphealth.co.
You can also reach us by submitting a request.
Phone
Call or text us at 888-974-3020. Standard text messaging rates may apply.
2025 Holiday Closures
Our Member Experience Team will be unavailable on the following 2025 dates:
- January 1st: New Year’s Day
- January 20th: Martin Luther King Day
- February 17th: President's Day
- May 26th: Memorial Day
- July 4th: Independence Day
- September 1st: Labor Day
- November 27th - 28th: Thanksgiving and Black Friday
- December 24th - 25th: Christmas Eve and Christmas Day
- December 31st: New Year's Eve
During these times, you can access self-service options for common questions.
We look forward to helping you get the most out of your XP Health experience!